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Shipping & Returns

Shipping Policy

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Please allow for 2-3 business days for a shipping confirmation email.

For shipping times and tracking: refer to your shipping email for delivery expectations. 

 

SHIPPING POLICY: 

Standard Shipping

  • All packages ship either United States Postal Service or FedEx.

  • FedEx shipping is not available for orders shipping to post office boxes.

  • 14-Day Return Policy: All returns, refunds, and exchanges are valid within 14 days of delivery (online). Manufacturer defects, damaged, or incorrect items are exceptions and are valid within 60 days. Merchandise must be returned in its original condition with merchandise tags in place.

  • Cash or Credit: Items purchased with a credit or debit card are refunded to your original form of payment.

  • SHIPPING COSTS: Customer is responsible for the cost of shipping (limited exceptions include manufacturer’s defects, items damaged in shipping, and incorrect items).

  • PROCESSING TIMES: Please allow approximately two to three weeks for the shipping and processing of your return. Depending on your credit card company, it may take an additional two to ten business days, after your credit has been applied, for it to post to your account. 

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Mermaids of Michigan owns a family of Registered Trademarks to protect our brand. SX3, LLC is the owner of numerous common law and registered trademarks for the Mermaids of Michigan characters and design. SX3, LLC is the owner of state and federally registered trademark rights to the Mermaids of Michigan mark and name.

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